Last updated: August 10, 2026
RAYSA is a United States brand serving families in the U.S. and selected international markets. Orders are fulfilled through our trusted global logistics network and include tracking whenever available.
Order processing
Orders normally require 3–4 business days for order processing, quality checks, and packing before dispatch, excluding weekends and holidays. Once your order ships, we will email your tracking number and tracking link. Please allow 24–48 hours for the first tracking update to appear.
Estimated delivery times
The estimates below are measured from the order date and already include the normal 3–4-business-day processing period before dispatch.
| Destination | Tracked standard delivery | Express delivery |
|---|---|---|
| United States | 10–16 business days | 8–12 business days |
| United Kingdom | 8–12 business days | 6–9 business days |
| Germany and France | 9–14 business days | 7–11 business days |
| Spain and Italy | 9–14 business days | 8–12 business days |
| Canada | 10–16 business days | 8–12 business days |
| Australia and New Zealand | 9–16 business days | 7–12 business days |
| Japan and South Korea | 8–12 business days | 7–10 business days |
| Other supported destinations | 13–24 business days | 3–4 business days plus the express estimate shown at checkout |
Delivery estimates are not guarantees. Customs reviews, weather, carrier disruptions, and peak-season volumes may cause delays.
Shipping rates
Available methods and exact prices are displayed at checkout. Standard tracked shipping is free when the order meets the threshold shown at checkout. Express shipping, when available, is optional.
Customs, duties, and taxes
If duties or taxes are collected at checkout, no additional amount should be due for those charges. Where they are not collected at checkout, the recipient is responsible for any import duties, taxes, or carrier handling fees required by the destination country.
Address changes
Contact us as soon as possible if an address is incorrect. We cannot guarantee changes after an order has entered fulfillment. Customers are responsible for additional costs caused by an incomplete or incorrect address.
Delayed, lost, or marked-delivered packages
If tracking shows “delivered” but the package is missing, check the delivery area, household members, neighbors, front desk, and local carrier first. If it is still missing after 48 hours, email irenetoy003@gmail.com with your order number so we can open an investigation.