Last updated: August 8, 2026
We want every RAYSA order to arrive ready for a good day of play. If something is not right, contact us and we will help.
30-day return window
You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the same condition in which it was received, and returned with its original packaging, accessories, manuals, and proof of purchase.
Do not send a return to our business mailing address. Email irenetoy003@gmail.com first to receive return authorization and the correct return instructions.
Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, or incorrect. Include your order number and clear photos or video of the item, packaging, shipping label, and issue. If the claim is approved, we will arrange an appropriate replacement, refund, or other remedy and cover reasonable return shipping when a return is required.
Change-of-mind returns
For an approved change-of-mind return, the customer is responsible for return shipping and for ensuring the package reaches the designated return location. Original shipping charges and optional express-shipping fees are not refundable.
Non-returnable items
Gift cards, final-sale items, used products, products damaged through misuse, and items returned without authorization cannot be returned. Products with rechargeable batteries must be returned according to the carrier instructions we provide.
Refunds
We will inspect an authorized return and notify you of the decision. Approved refunds are issued to the original payment method. Banks and payment providers may need 5–10 business days to post the credit after it is issued.
Cancellations
Contact us promptly if you need to cancel an order. We will try to help, but an order cannot be canceled once it has entered fulfillment or shipped.