Orders and delivery
When will my order ship?
Most orders require 3–4 business days for order processing, quality checks, and packing before dispatch. We will email tracking information after your order ships.
How long will delivery take?
Your total estimated delivery time includes the 3–4-business-day processing period plus carrier transit. See our Shipping Policy for destination-specific estimates measured from the order date.
Where is my order?
Use the tracking link in your shipping-confirmation email. Tracking may need 24–48 hours to show its first update.
Do you ship internationally?
Yes, RAYSA serves the United States and selected international destinations. Enter your address at checkout to see available methods and rates.
Products and play
Are RAYSA toys only for children?
No. We choose products that make shared play easy—parents, children, siblings, grandparents, and friends are all invited. Always follow the age guidance and safety information on the product page and packaging.
Will RAYSA offer pet toys?
Yes. Pets are part of the family, and pet play is part of RAYSA’s future product direction.
Returns and support
Can I return an item?
Eligible unused items may be returned within 30 days after delivery. Read our Returns & Refunds Policy and contact us before sending anything back.
How do I contact RAYSA?
Email irenetoy003@gmail.com. Include your order number when asking about an existing order.